Service

Payments & Refunds

Refunds, failed-refund research, payment issue research, transaction exceptions, and duplicate/mismatched/pending payment research.

What We Handle

  • Refund processing within documented authorization
  • Failed-refund research and follow-up
  • Duplicate, mismatched, and pending payment research
  • Transaction exception review
  • Payment issue documentation and escalation
Pricing

Included with MerceOps Core — $995/month

MerceOps is prepaid and capacity-based. No surprise overages or work on credit.

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How It Works

Submit the request through the MerceOps workspace with the information and supporting files required for that case type.

Typical Turnaround

Qualifying refunds and failed-refund work target completion within 24 business hours once required access and information are available.

Important Boundary

No phone support at launch. Phone-required issues are returned to the client as Phone Action Required.

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