Service

Operations & Organization

SOP creation/update, workflows, back-office queue management, QA, trackers/reporting, process cleanup, and root-cause analysis.

What We Handle

  • SOP creation and updates
  • Back-office workflow organization
  • Queue and exception tracking
  • Quality assurance support
  • Operational trackers and reporting
  • Root-cause and prevention analysis
Pricing

Included with MerceOps Core — $995/month

MerceOps is prepaid and capacity-based. No surprise overages or work on credit.

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How It Works

Submit the request through the MerceOps workspace with the information and supporting files required for that case type.

Typical Turnaround

Routine workflow updates typically target 2–3 business days; new standard SOPs generally target 3–5 business days.

Important Boundary

No phone support at launch. Phone-required issues are returned to the client as Phone Action Required.

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