Order exceptions, returns, shipping/tracking research, online carrier claims where permitted, and inventory/order discrepancies.
MerceOps is prepaid and capacity-based. No surprise overages or work on credit.
View Full Pricing →Submit the request through the MerceOps workspace with the information and supporting files required for that case type.
Routine order and shipping research generally targets 24 business hours; more complex carrier-claim work may require 1–2 business days.
No phone support at launch. Phone-required issues are returned to the client as Phone Action Required.